Terms, Conditions & Privacy

Please ensure you have carefully read and agree to these terms and conditions before you place an order. You should understand that by placing an order, you accept the following terms and conditions detailed below.

These terms and conditions are subject to the laws and exclusive jurisdiction of England & Wales.

General – (A)

The owner of this web site is Ferne Beauty

Contact Address;

Ferne Beauty

221 Forest Road


E17 6HE

Phone: 02030268897


Your contract for purchases made through this web site lies with Ferne Beauty

No contract for the sale of any product will subsist between you and Ferne Beauty unless and until Ferne Beauty accepts your order by e-mail confirming and that it has received payment in full for all the goods you have ordered.

You must check that the details on this confirmatory e-mail are correct as soon as possible and you should print out and keep a copy of it for your own records, as this is your proof of purchase, we hold no responsibility for storing your order details in our database.

As soon as we accept your order, you will automatically receive an email to state that your order has been shipped. This means the order has either been shipped there and then or has been scanned to ship in the next 24 hours.

We check the orders one final time before they are out of the door. If there are any problems with the orders, a member of the team will contact you and let you know as soon as they can. Please refer to the Shipping and Returns Policy for information on shipping to your area.

Ferne Beauty will not pass on your personal or credit or debit card details to any third party, and will be used only on secure servers at the time of payment.

You undertake that all details you provide to Ferne Beauty for the purpose of ordering or purchasing goods or services are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the goods or services ordered.

If there are any changes to the details supplied by you it is your responsibility to inform Ferne Beauty as soon as possible, however, if your order has already been picked or packed in our warehouse we cannot guarantee to update your order prior to shipping.

In the unlikely event that your goods have been lost in transit, we are unable to refund or resend goods until we have been completed our enquiries. We deem items to be ‘lost’ if you have not received them after 15 working days of them being sent. Our enquiries can take up to 7 working days as a trace will need to be issued to track your goods. In most circumstances this will be resolved sooner.


Terms and Conditions for selling on eBay, Amazon and other bidding sites;

Ferne Beauty products must not be sold alongside any other brands. We do not permit complimentary/free items to be advertised with any of our products.

If the recommend retail price is lower than suggested, we may decide it is in the companies and our stockists best interests to cease supplying goods to you with immediate effect.

For up to date RRP’s, please request this via email or call 020 3026 8897.

The images of the products and packaging on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflect the colour of the products. The products including the packaging you receive may vary slightly from those images. All products shown on our site are subject to availability. We will inform you by e-mail as soon as possible if the product you have ordered is available and we will not process your order if the product is unavailable.

Liability – (B)

Ferne Beauty have taken every care in the preparation of the content of this web site, however we cannot guarantee uninterrupted and totally reliable access to this web site, and so therefore cannot guarantee that the information will always be completely up to date and free of mistakes. Ferne Beauty does not accept liability (except as set out below) for any errors and omissions and reserve the right to change information, specifications and descriptions of listed goods, products and services. Ferne Beauty will do its best to correct errors and omissions as quickly as practicable after being notified of them.

Ferne Beauty do not accept liability for: – a) losses that were not fore-see able to both parties when the contract was made. b) losses that were not caused by any breach on the part of Ferne Beauty c) business losses and/or losses to non consumers.

It is a crime to use a false name or a known invalid debit/credit card details to place an order. Ferne Beauty tracks each order placed on to enable us and all legitimate crime prevention and prosecution authorities to trace individual users engaging in criminal activities on our website. Every order is checked with the card issuer to ensure the details you have supplied match with those on the card issuer’s database. I.e. Name or address, postcode, major fluctuations in spending patterns etc… All fraudulent activities are followed up fully unlike other ecommerce sites, and have an individual fraud department that liaises with the police/fraud squad on a daily basis.

Please note; If any other name or address other than the name or address registered to the Credit/Debit Card is used when paying, the goods will not be shipped for Our and your (the customers) protection. You agree to understand that the funds will be held by either Ferne Beauty or the supplying bank until the error is corrected by you (the customer) and us (Ferne Beauty). Ferne Beauty will e-mail you within 36 hours to inform you that re-payment or confirmation of identification is required before dispatch of the goods.

Complaints – (C)

If you feel you have any cause to complain, contact us via one of the following methods. We will respond to all queries and complaints within 7 working days. Email us at and advise us of the details or write to us at Complaints department, Ferne Beauty, 221 Forest Road, London E17 6HE United Kingdom.

Copyright – (D)

All designs, text, graphics and their selection and arrangement on this Web site are the copyright of Ferne Beauty or its content providers. Permission is granted to users to electronically copy or print portions of this site for their own personal, non-commercial use. Any other use of materials on this site without Ferne Beauty prior written consent is strictly prohibited. This website and all of it’s content is protected by UK and International Copyright law.

Miscellaneous – (E)

All prices displayed on the website are inclusive of V.A.T and a complete run down of the V.A.T included in your purchases will be displayed when completing check-out prior to payment.


Ferne Beauty will use this section of the website to detail the terms and conditions of any offers and/or competitions that are enabled.

Promotions that you may see in retailers do not apply to and vice versa.


• The promotions offered are only available online at Such promotional discounts are not valid for use as part of a purchase in Ferne Beauty Stockists or Salons.
• Items must be purchased in one transaction and any promotions will be either applied at checkout or with a specified code advertised at time of promotion and not applicable with gift certificates.
• The offer cannot be used in conjunction with other discounts or offers.
• This offer is valid against items specified in promotion only.
• Offer does not apply to delivery charges. Please check relevant delivery terms and conditions online.
• Any refunds will take into account the discount.
• Promotions will only run while stocks last.
• Ferne Beauty reserves the right to change these terms and conditions on reasonable notice.

E-mail Marketing

You may opt out from any email marketing by using the unsubscribe links at the bottom of the marketing emails.

You may opt out from any SMS marketing by using the suppression codes located on the marketing text messages.


This privacy policy sets out how Ferne Beauty uses and protects any information that you give Ferne Beauty when you use this website.
Ferne Beauty is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Ferne Beauty may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 22nd June 2016.

What we collect

We only collect information from for the creation of your order and subsequent despatch of the products ordered. This will include:
• Name & contact information including email address
• Delivery address for your order, if different from above
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.


We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure,we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

Although the information that we hold about you is the absolute minimum required in order to process your order, you may choose at anytime to restrict the use of your personal information in the following way:

• you may inform us at any time by writing to or emailing us at that you do not wish to receive any marketing information and we will honor this.
• you may at any time close the account, which you opened initially to enable you to buy products on the cart, by writing to or emailing us at We will close your account and delete your details from our system. Please note that should you want to return to the cart, you will need to create a new account.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Ferne Beauty, 221 Forest Road, London, E17 6HE or call 020 3026 8897

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.