Shipping & Returns

Our usual delivery options:

Standard delivery, Royal Mail Tracked: 3-5 Working days – £3.50


1-2 Express delivery (when ordered by 12pm) £7.20

Orders placed before 12pm Monday to Thursday will be delivered 1-2 working days.. Next day orders placed on a Friday before 12 pm, can’t be guaranteed for delivery until the following Tuesday.
If placed after 12pm or over the weekend, delivery will be on the second working day.
Please note, we are unable to process any orders over weekends and bank holidays. They will be processed on the next working day.



If your order is incorrect or faulty, please email or call 020 3026 8897 and we will try to rectify the situation as soon as possible or give you a refund where necessary. Please note, in certain circumstances we may ask for images of the product and/or for the item to be returned.
When returning an item, it’s your responsibility until they reach our warehouse, so ensure it’s packed up securely and will not be damaged in transit, we would recommend returning the item by recorded delivery. Please note we are unable to refund postage charges. A refund can take up to two weeks during busy periods. And the full refund amount will be the full product price at the time of purchase.

All returns should be sent to Ferne Beauty, Unit 4, Haslemere Business Centre, Lincoln Way, Enfield, EN1 1DX.


Our Office Opening Hours

Monday – Friday: 9.00am – 5.30pm. Orders are only processed during this time.

Phone: 0203 026 8897